IMA provided support for development of the UNICEF Thailand Country Office Knowledge Management (KM) Strategy. The goal of the project was to assess and develop the current KM practices in the Thailand Country Office and to support their knowledge culture through creating a KM strategy.

To begin, a document review and scoping calls established an engagement strategy and agreed methodology. In-depth and structured interviews with key UNICEF informants at different organisational levels, as well as UNICEF external partners, were then used for further research and information gathering.

Alongside this, IMA provided a framework for KM Asset Mapping, as well as designing an online TypeForm survey for UNICEF. We guided core members of staff to complete a KM-CAST, encouraging participation to enhance awareness of KM, and to generate meaningful discussions around perceived areas of strength and weakness.

Findings from this research were analysed to identify key KM products, discuss how they have been and are being used, and provide suggestions for strengthening their outreach.

At IMA collaboration is important to us, the KM assessment report created the foundations for a KM vision, strategy and action plan, developed by IMA and UNICEF together, to make sure that KM becomes a focus, not just now, but for the future.

If you would like to find out more Knowledge Management strategy development, read about our Knowledge Management training course or our consultancy services.