Knowledge Management

Knowledge Management is the processes, tools and culture required to enable people to generate, capture, manage, synthesise, share and re-apply knowledge to co-create and innovate an effective organisation. Knowledge needs to be available to others when they need it, in formats that are useful and relevant.

Why choose this course?

Do you need help with a KM plan? Or to help your organisation learn quickly and remain agile? Join our experienced facilitators, and together with a peer group you will learn using a mix of participatory, practical activities, theory and case examples and by sharing your knowledge and experiences. Find out how your organisation can learn from its people and its experiences to become more innovative, responsive and strategic. This course is specifically designed for key personnel working within NGOs, government, UN agencies and private sector organisations who wish to manage & share knowledge within their organisation.

Through a mix of practical activities, theory and case examples you will learn how to:

• develop a culture that harnesses the know-how and experience of your people

• make knowledge accessible to everyone who needs it, by building Knowledge Sharing into everyday operations

• use Knowledge Management to achieve and support your strategic objectives


Fundamentals• understand the fundamentals and key concepts of knowledge management
• how to make a case for knowledge management
• explore the role of KM in an organisation
• identify where KM is situated in your organisation
• establish a framework and components for developing your knowledge management strategy throughout the course
Understanding context and taking stock• understand the cultural and behavioural elements of knowledge management
• develop a conducive environment for knowledge sharing and overcoming challenges
• learn how to make the best use of organisational assessments
Actively learning from feedback loops• examine supply and demand for knowledge
• capture and generate meaningful lessons learned
• recognise and maximise learning opportunities in the project cycle
• pool good practice examples
Pure KM tools and supporting practices• explore and apply knowledge sharing techniques and processes
• share current examples of ICT and social media
• identify and work with knowledge champions
Knowledge management strategy• develop steps for a knowledge management strategy
• validate components of your KM strategy with peer support
• share insights for overcoming challenges and recognising success in KM in your organisation

Learn in a way that suits your situation.

Find out more about our delivery methods:

Course Dates

This course is also available as a tailored training for organisations, please get in touch to find out more.

Application Deadline
5 Sep 2022 - 21 Oct 2022
29 Aug 2022

Your questions answered

Are our training courses accredited?

As a training provider we are accredited by British Accreditation Council (BAC). This accreditation is recognised worldwide by agents and government officials as a clear indication of educational quality. We are inspected annually to ensure our high levels of training and facilitation are maintained.

Have a Question?
Why not call and speak to a member of our team. We are always delighted to talk with past or potential clients, and we can talk with you about your specific interests and questions.

Sign up for more Information

Get in touch today!
+44 1273 833030
IMA International, Drummond House, 89 High Street, Hurstpierpoint, West Sussex, BN6 9RE, United Kingdom

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Since the course I’ve seen myself grow to be more ME, and discovered the potential within me. I’ve also seen my team get motivated as a result of my deliberate actions.
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